Ecommerce
Order, refund & returns
Read order, check policy, decide, write to OMS. Hand off only on disputes.
↓ 71% tier-1 tickets
We build custom conversational AI bots that resolve customer issues across every channel instead of just deflecting them, closing tickets without a human while protecting your CSAT.
Bots that actually close tickets across channels, without harming your CSAT.
Refunds, status, returns, FAQs, account changes closed end-to-end. Not "answered with a link."
Trained on YOUR ticket historyConfidence thresholds, sentiment tripwires, hard-stop topics. Complex tickets reach a human with the conversation summary.
Zero "talk to a human" loopsAuto-syncs from your wiki, helpdesk and PIM. Surfaces gaps in your KB instead of inventing answers.
Weekly KB-gap reportWeb, WhatsApp, iMessage, Instagram, in-app, voice. One brain, every channel with handoff context preserved.
8 channels out of the boxMost bots deflect instead of resolve we build bots that close tickets, protect CSAT, and get smarter after launch.
We match foundation, managed, or self-hosted engines to your data and IT review.
Twelve real use cases where a bot earns back its cost within ninety days.
Read order, check policy, decide, write to OMS. Hand off only on disputes.
Walks new users through setup. Detects drop-off. Books a CSM call when stuck.
Books, reschedules, collects forms, verifies insurance HIPAA-safe.
Balance, statements, card actions, dispute filing. KYC step where required.
Search, hold, modify, document collection, supplier ping. Full handoff to advisor.
Answers admissions Qs 24/7, flags missing docs, offers tutoring on demand.
Live status, ETAs, claim filing on damage/delay. Auto-files with carrier.
PTO, benefits, expense, password resets, laptop tickets. Slack & Teams native.
Asks 3 right questions, books on the AE's calendar, syncs to CRM with notes.
Live bots resolving orders, refunds, and account questions across channels.
We pilot, tune, and roll out across web, app, and voice on your channels.
Deep teams with industry context - not generalists googling compliance acronyms. Each industry below has 30+ shipped projects and a partner who knows the regulator.
Telemedicine, EHR/EMR, claims automation, clinical decision support. HIPAA, HL7/FHIR, GDPR. Active partnerships with 14 hospital networks.
Core banking, neobank, payments, lending, KYC, fraud. PCI DSS, RBI sandbox, Open Banking, ISO 20022. We've shipped to Tier-1 banks in 4 countries.
Headless commerce, marketplace, omnichannel, AR try-on, AI recommendations. Shopify Plus, BigCommerce, custom. 22+ storefronts live with avg +34% AOV.
Last-mile optimisation, TMS, WMS, fleet IoT, route prediction, real-time tracking. Shipped to UPS, Alod and 11 other logistics operators.
OTT platforms, content recommendation, real-time encoding, multi-DRM, distribution at network scale. Sony Pictures, Hello Baby Direct and more.
LMS, adaptive learning, AI tutors, government portals. Shipped UKIERI for the British Council and 6 state-government education portals.
The conversational, integration, and channel stack that fits your support setup.
Real names, real companies, real numbers. Video on the left, written notes on the right - choose whichever feels more honest.
Although regulations prevented the site's launch, it met all requirements in terms of form and function. Fullestop's project plan charted a clear course to completion. The team's flexible, diverse talent pool enabled them to manage each stage of the project with consistent levels of skill.
Weekly demos, no surprises, and they push back when we're wrong. That last part is rare. Cut our cloud bill 47% in the first audit.
We constantly come up with top-tier resources and breathtaking
ideas that would help you stay informed about
the latest happenings in
the tech world.
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We start with a deep discovery phase to understand your brand voice, user personas, and goals, then design the bot’s personality and conversations to align perfectly.
It means your bot can remember previous interactions, handle complex conversations, clarifying questions, and guide users through multi-step workflows smoothly.
Yes, absolutely. We ensure a seamless and secure connection to your existing infrastructure through deep platform and API integrations. This allows your custom conversational bot to securely connect with key systems, including customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, payment gateways, and your internal databases, ensuring the bot can perform real-time actions and access proprietary data.
Absolutely, our bots handle custom workflow automation, from lead qualification to multi-stage technical support, improving efficiency internally and externally.
We engineer seamless multi-channel support so your customers get a consistent experience on web, mobile apps, social media (e.g., WhatsApp, Facebook Messenger), and voice platforms.
We build on a foundation of scalable, secure architecture with best practices in data privacy and compliance to protect your users and business.
Development time varies but follows a structured agile process from discovery through testing and deployment, with ongoing improvements post-launch.
Yes, with continuous monitoring, performance tracking, and iterative updates, your bot gets smarter and more helpful as it learns from interactions.
