Airlines
Booking & disruption IVR
Search, hold, modify, cancel, rebook on disruption, baggage policy, check-in. Escalates genuine disputes only.
↓ 68% live-agent volume
We build stateful Dialogflow CX agents for voice and chat that hold context across thousands of turns, with telephony-grade reliability and SLOs your contact centre can trust.
Stateful agents hold context across turns, on voice and chat, at telephony grade.
Every flow has explicit pages, transitions, fallback conditions and escalation criteria. The agent doesn't forget what step it's on. Your QA team can trace every conversation. Your compliance team can audit every decision path.
One Dialogflow CX agent, one intent set, one training data pipeline, one eval suite. Chat on web, voice on IVR, WhatsApp for mobile running the same logic with channel-appropriate responses.
Sub-200ms partial responses for perceived speed on voice. Barge-in handling. Graceful DTMF fallback. Full transcript with sentiment score going to the live agent the moment escalation triggers.
Most voice bots lose context and drop calls; CX holds state across thousands of turns.
Whoever owns the contact centre: we build to your reliability and SLO targets.
Booking, account servicing, and appointment flows running live on voice and chat.
Search, hold, modify, cancel, rebook on disruption, baggage policy, check-in. Escalates genuine disputes only.
Balance, usage, plan changes, SIM swap, outage reporting. DTMF + voice + chat unified.
Books, reschedules, cancels, collects pre-visit forms, verifies insurance HIPAA-safe.
Balance, transactions, card block, dispute filing. KYC step where required.
Collects incident details, validates policy, opens claim, schedules assessor. Hands to adjuster with full transcript.
Reports outage, billing queries, payment arrangement, meter reading.
Order status, delivery window, return initiation, exchange. Full OMS integration.
Benefits eligibility, appointment booking, document submission status. Multilingual.
PTO balance, payslip queries, IT ticket creation Slack & Teams native.
From scoping to a live agent, we ship with SLOs your contact centre can trust.
We mine 90 days of call recordings and chat logs. Map top 40 intents. Score by volume, handleability and escalation risk. Design the state machine on paper - before any code.
Dialogflow CX flows built to spec. Webhooks wired to your OMS, CRM, PMS or ERP. Voice configured for your telephony provider.
Tight monitoring. Daily prompt and KB tuning. Escalation drills. We watch every conversation that touches a human-in-loop checkpoint.
Owned by your CX ops team with our 90-day SLA. Weekly intent-gap report. Retraining cadence established.
The Dialogflow CX, telephony, and integration stack that keeps context intact.
Live CX agents handling real calls and chats at telephony-grade reliability.
Deep teams with industry context - not generalists googling compliance acronyms. Each industry below has 30+ shipped projects and a partner who knows the regulator.
Telemedicine, EHR/EMR, claims automation, clinical decision support. HIPAA, HL7/FHIR, GDPR. Active partnerships with 14 hospital networks.
Core banking, neobank, payments, lending, KYC, fraud. PCI DSS, RBI sandbox, Open Banking, ISO 20022. We've shipped to Tier-1 banks in 4 countries.
Headless commerce, marketplace, omnichannel, AR try-on, AI recommendations. Shopify Plus, BigCommerce, custom. 22+ storefronts live with avg +34% AOV.
Last-mile optimisation, TMS, WMS, fleet IoT, route prediction, real-time tracking. Shipped to UPS, Alod and 11 other logistics operators.
OTT platforms, content recommendation, real-time encoding, multi-DRM, distribution at network scale. Sony Pictures, Hello Baby Direct and more.
LMS, adaptive learning, AI tutors, government portals. Shipped UKIERI for the British Council and 6 state-government education portals.
Real names, real companies, real numbers. Video on the left, written notes on the right - choose whichever feels more honest.
Although regulations prevented the site's launch, it met all requirements in terms of form and function. Fullestop's project plan charted a clear course to completion. The team's flexible, diverse talent pool enabled them to manage each stage of the project with consistent levels of skill.
Weekly demos, no surprises, and they push back when we're wrong. That last part is rare. Cut our cloud bill 47% in the first audit.
We constantly come up with top-tier resources and breathtaking
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Dialogflow CX is Google’s enterprise-grade conversational AI platform designed for stateful, multi-turn conversations using a visual flow-based model, unlike linear, script-based chatbots that struggle with context and complexity.
Yes, Dialogflow CX supports both text chatbots and voice assistants, including integration with telephony systems for natural voice conversations using Google’s Contact Center AI.
It uses a state machine approach with advanced flow and page design, enabling it to handle context switching, interruptions, and digressions in conversations seamlessly.
Yes, Dialogflow CX supports omnichannel deployment across web, mobile apps, social media platforms (WhatsApp, Facebook Messenger), and voice channels.
It supports multilingual agents capable of switching languages fluidly, ensuring cultural and linguistic accuracy in diverse markets.
Yes, Dialogflow CX is designed to handle large, complex conversational journeys and is ideal for enterprises looking to transform customer service into a strategic advantage.
Built on Google Cloud Platform, Dialogflow CX inherits enterprise-grade security, including data privacy safeguards and compliance measures.
Yes, it provides built-in analytics to track interactions, identify user issues, and optimize bot performance for improved outcomes.
